Refund policy

We DO NOT offer refunds or returns on design services, personalized items or digital downloads. Rush fees cannot be refunded.

 

Refunds for custom Item orders may be requested only if your requested need by date is 14 or more business days out. If custom design has already been completed/approved, you will be charged a $25 design fee that will be deducted from your refund amount. Once printing/processing order has started you are no longer eligible for a refund.

Damages and issues
Please inspect your order upon reception and contact us within 24 hours at  info@kraftykollections.com.   If the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.